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How to get in touch
For support by email, write to support@uptownpokiescasino.wtf. Include your account email or username, a short description of the issue and screenshots if relevant. These details can help the support team understand your request and provide a more useful response without unnecessary delays. Do not include your password or other sensitive security information in your message.
Please use the email address linked to your account where possible. If you cannot access that address, explain the situation clearly so the request can be assessed appropriately. Keeping your message focused and including any relevant error messages, transaction references or dates may also help with enquiries.
What you can contact us about
- Account access, profile details and verification questions
- Deposit and withdrawal enquiries
- Questions about bonus terms and eligibility
- Technical problems, error messages or website issues
- Responsible gambling requests, including help with account controls or taking a break
The support team usually replies within 24 hours, although response times can vary depending on the complexity and volume of enquiries. If your matter is urgent or relates to responsible gambling, explain this clearly in the subject line and message so it can be identified promptly.
