Privacy Policy

About this Privacy Policy

Uptown Pokies Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online activities. It should be read together with the website’s other terms and policies, including any responsible gambling information and account terms.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you use the service. For example, a visitor who only browses the website may provide less information than a player who opens an account, completes verification, deposits funds, plays games or requests a withdrawal.

By using the website or providing information, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, we will seek it in an appropriate way. You may be able to withdraw consent for particular uses, although withdrawing consent does not affect processing that is required for account operation, security, fraud prevention or legal compliance.

This policy may be updated from time to time to reflect changes to the service, technology, privacy practices or applicable requirements. The latest version will be made available on the website. You should review this page periodically, particularly before providing new information or using a new feature.

Information we may collect

A casino website typically needs to handle several categories of information to provide a secure and functional service. The information collected may include the following:

• Account details, such as your name, date of birth, username, password, residential information and account preferences.
• Contact details, such as an email address and other information you provide when communicating with customer support.
• Identity and verification information, which may include identity documents, proof of address, information about your source of funds or other details needed for account checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, gaming activity, account balances and related transaction information. Full payment card details may be handled by payment providers rather than stored directly by the website.
• Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how your device interacts with the website.
• Usage information, such as pages visited, games viewed, features used, session information, referral details and general interaction with the service.
• Communications, including messages sent to support, records of enquiries, feedback, complaints and information provided during account reviews.
• Marketing preferences, including whether you have agreed to receive promotional communications and how you respond to those communications.

You should provide information that is accurate, current and complete when opening or using an account. If information changes, you should update it where the service allows or contact support. Providing inaccurate or incomplete information may delay verification, restrict account features or prevent the service from completing a requested transaction.

The website may also receive information from service providers and other organisations where this is necessary for identity verification, payment processing, fraud prevention, security checks or compliance with applicable requirements. Those organisations should only provide information for legitimate service, security or legal purposes.

How information is used and shared

Information is used to operate, maintain and improve the casino service. The purposes may include creating and managing your account, providing access to games and features, processing deposits and withdrawals, communicating with you and responding to support requests.

• To verify your identity, age and account information before or during your use of the service.
• To carry out anti-fraud, anti-money-laundering, security and responsible gambling checks.
• To detect unusual, suspicious, unauthorised or potentially harmful activity and protect players, the website and payment systems.
• To process transactions, reconcile account records and resolve payment or account issues.
• To send service messages, such as account notices, verification requests, security alerts, policy updates and information about transactions.
• To provide customer support, investigate complaints and keep a record of communications.
• To understand how the website is used, troubleshoot technical problems, test features and improve performance.
• To send marketing communications where you have agreed to receive them or where this is otherwise permitted. You can change your marketing preference at any time.
• To meet legal, regulatory, court, law enforcement, taxation, accounting or other official requirements that apply to the service.

Information may be shared only where reasonably necessary for these purposes. This can include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support providers, fraud and security services, professional advisers and other contractors that help operate the website. These providers may process information on instructions connected with the services they provide.

Information may also be disclosed when required or permitted by law, in response to a valid official request, to protect the rights and safety of players or others, to investigate fraud or security incidents, or to enforce the website’s terms. We do not use player information for unrelated purposes unless an appropriate legal basis or permission exists.

Some service providers may process or access information from outside Australia. Where this occurs, reasonable steps are taken to use providers that apply suitable security and privacy safeguards. Online communications and data transfers can never be guaranteed to be completely risk-free, but information is handled with care and access is limited to people or providers who need it for a legitimate purpose.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account functions working, support login and security features, understand website traffic and improve the player experience. Some cookies are necessary for core functions, while others may help with analytics, performance or relevant communications.

You can manage or restrict cookies through your browser settings. Disabling or deleting cookies may affect the operation of some website features, including account access, saved preferences or other functions that rely on cookies. Browser settings differ, so you should check the help information for the browser and device you use.

Security measures

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes, staff procedures and safeguards provided by specialist service providers. No website, device or method of transmission can be guaranteed to be entirely secure.

You are responsible for keeping your account credentials confidential and should not share your password or allow unauthorised people to use your account. If you believe your account or personal information has been accessed without permission, contact support as soon as possible and take steps to secure your email account and device.

How long information is kept

Information is kept only for as long as it is reasonably needed for the purposes explained in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of retention depends on the type of information and the purpose for which it was collected.

When information is no longer needed, it may be securely deleted, anonymised or de-identified. A closed account may therefore have some records retained where this is necessary for legal, security, financial or dispute-related reasons.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You may ask to access the information connected with your account, request correction of information that is inaccurate or incomplete, request deletion of information that no longer needs to be kept, or withdraw consent to receive marketing communications.

To exercise these rights, contact support@uptownpokiescasino.wtf and clearly describe your request. For example, you can write that you want to access your information, correct a particular detail, request deletion of eligible information, or withdraw consent to marketing. You may be asked to provide reasonable information to confirm your identity and protect the account from unauthorised requests.

1. Access: ask for a copy or explanation of personal information associated with your account, subject to appropriate verification and any applicable restrictions.
2. Correction: identify the information you believe is inaccurate, incomplete or out of date and provide the correct details where relevant.
3. Deletion: ask for eligible information to be removed. Deletion may not be possible where records must be retained for legal, security, transaction, fraud prevention or dispute purposes.
4. Marketing consent: ask for marketing consent to be withdrawn. You may also use an unsubscribe option in a promotional message where one is provided. Service and security messages may still be sent when necessary to operate or protect your account.

If you have concerns about how your information has been handled, you can contact support@uptownpokiescasino.wtf with details of the issue. We will review privacy requests and concerns in a reasonable manner. The outcome may depend on the nature of the request, the information involved, identity verification and any obligations that require information to be retained or disclosed.

You should avoid sending unnecessary sensitive information in an email. If documents are needed for a request, use the secure method or instructions provided by support.