Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Uptown Pokies Casino. They apply to the website, account services, games, promotions, payments and other services made available through the casino. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, competitions, payment methods or other features. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general rule in this document, the specific rule will apply to the relevant service or offer.

You are responsible for reading the current version of these terms before using the casino. Uptown Pokies Casino may update, replace or amend these terms when reasonably required, including to reflect changes to services, technology, legal requirements or operational practices. Updated terms will apply from the date they are published, unless another effective date is stated. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and lawful use

• You must be at least 18 years old to use real-money gambling services.
• You must use the casino only where online gambling is lawful for you and in accordance with all applicable Australian laws and regulations.
• You must not access or use the website on behalf of another person, or allow another person to use your account.
• You must provide accurate information and must not create an account using a false name, misleading details or another person’s identity.
• You must not use the website for unlawful activity, fraud, money laundering, unauthorised transactions or any purpose that could harm the casino or its players.

You are responsible for checking whether you are permitted to use the services from your location. If you move, travel or otherwise change location, you must make sure that continued access remains lawful. Uptown Pokies Casino may restrict access from certain locations or decline service where required by law, regulation, risk controls or business requirements.

2. Accounts, identity checks and player responsibilities

A personal account may be required to access real-money games or other services. You may hold only one account unless the casino expressly permits otherwise. Accounts are personal and must not be sold, transferred, shared, rented or used to operate an account for another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must tell Uptown Pokies Casino promptly if you believe your account details have been lost, stolen, disclosed or used without permission. The casino may take reasonable steps to protect your account, including suspending access, requiring a password reset or requesting additional verification. You may be responsible for activity on your account where you have failed to keep your details secure or have knowingly allowed another person to use them.

Information and verification

Before allowing deposits, withdrawals or continued play, the casino may ask you to verify your identity, age, address, payment method, source of funds or other account information. Verification requirements may vary depending on the service used, transaction activity, security checks and legal obligations. You must provide documents and information that are current, genuine, complete and easy to verify.

If requested information is not supplied, cannot be verified or appears inconsistent, access to some or all services may be delayed, restricted or suspended. Transactions may also be held while checks are completed. Where permitted by law, the casino may cancel or reverse activity connected with an account that contains inaccurate information, belongs to an ineligible person or appears to involve prohibited conduct.

Prohibited conduct

• Using software, devices, scripts, bots or other tools designed to interfere with games, account systems or website operation.
• Exploiting an error, defect, technical issue or incorrect display, including failing to report a known error before using it.
• Attempting to bypass security, identity checks, location controls, account restrictions or responsible gambling settings.
• Using a payment method that does not belong to you or that you are not authorised to use.
• Colluding with other players, manipulating play, abusing promotions or engaging in fraudulent or dishonest behaviour.
• Uploading or transmitting material that is unlawful, threatening, abusive, defamatory, invasive of privacy or likely to damage the website or another person.

You must not use the casino in a way that overloads, disrupts or compromises the website, its systems or its security. You must also avoid activities that could expose the casino or other users to malware, unauthorised access or other technical risks.

3. Deposits, withdrawals, games and promotions

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the selected method. You confirm that deposited funds belong to you or that you have permission to use them. The casino may apply transaction checks, minimum or maximum amounts, processing conditions and other requirements. Any applicable conditions will be shown during the relevant transaction or in the related payment information.

You should check all transaction details before confirming a deposit or withdrawal. You are responsible for providing correct payment information and for any fees, charges, exchange-rate differences or costs applied by your bank, card provider, wallet provider or other payment service. Uptown Pokies Casino does not control third-party systems and cannot guarantee that a payment service will always be available.

Withdrawals may be subject to account verification, transaction review, wagering requirements that are clearly stated for a particular offer, and checks that the payment method is valid. The casino may return funds through an appropriate method connected with your account or request further information where necessary. A withdrawal must not be used to conceal the source of funds or avoid required checks.

Games and results

Games are provided for entertainment and are subject to the applicable game rules, software operation and displayed information. Results are determined by the relevant game system or random number technology where applicable. You must not assume that a game is active or that a transaction has been completed until the website confirms it. If a technical error affects a game, balance, result or transaction, the casino may correct the error and void affected activity where permitted.

You are responsible for reviewing your balance, bets, game history and transaction records. If you notice an apparent mistake, duplicate transaction or unexplained result, you should stop using the affected feature and raise the issue through the support route made available on the website. Records held by the casino may be used to investigate and resolve disputes, subject to applicable law.

Promotions and bonuses

Promotions, bonuses and promotional games may have separate terms covering eligibility, activation, expiry, qualifying play, wagering, maximum values, payment methods and account restrictions. Those conditions will apply in addition to these Terms & Conditions. You should read the full promotional terms before opting in or using a promotional benefit.

Unless promotional terms state otherwise, only one benefit may be available to an eligible player or household, device, payment method or account. Uptown Pokies Casino may refuse, remove or cancel a promotion where it reasonably believes that the offer has been misused, duplicated, obtained through inaccurate information or used in breach of the relevant rules. Promotional balances are not the same as cash funds unless the applicable terms expressly say so.

4. Responsible gambling, privacy and service limitations

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Only gamble with money you can afford to lose, set a budget before you play and take regular breaks. Never chase losses, borrow money to gamble or play when you are distressed, tired or under the influence of alcohol or other substances.

Tools and support options may be available to help you manage your play, such as deposit controls, activity information, time reminders, cooling-off options or account closure. The availability and operation of these tools may depend on the service and applicable requirements. If you ask for an account restriction or self-exclusion, you must not attempt to open or use another account to avoid that restriction.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support from an appropriate Australian gambling-help service or health professional. The casino cannot provide financial, legal or medical advice. You are encouraged to act early and to ask for help whenever gambling no longer feels enjoyable or controlled.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to create and manage your account, process transactions, verify identity, operate games, prevent fraud, meet legal obligations, provide support and improve services. Information may also be shared with service providers or authorities where reasonably required for these purposes or permitted by law.

You are responsible for ensuring that the contact and account information you provide remains accurate. The casino may send service messages about security, transactions, account activity, changes to terms or other matters necessary to operate the account. Marketing communications may be managed through the available preferences or unsubscribe options, subject to important service and legal messages.

Availability and liability

The website and services may occasionally be unavailable because of maintenance, upgrades, network issues, third-party failures, security events or circumstances outside the casino’s reasonable control. The casino does not promise that every feature will always be available, error-free, uninterrupted or suitable for every device or connection. You are responsible for your internet access, equipment, software and any related costs.

To the extent permitted by law, Uptown Pokies Casino is not responsible for loss caused by your failure to follow these terms, your misuse of the website, unauthorised access resulting from inadequate account security, third-party payment services, internet interruptions or events beyond reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Suspension, closure and final provisions

You may stop using the services and request account closure in accordance with the process made available on the website. Uptown Pokies Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, legal compliance, responsible gambling, verification, payment review, suspected fraud, breach of these terms or protection of the casino and its users. Closure does not remove obligations that arose before the account was closed.

If any part of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining terms will continue to apply. These terms are governed by the applicable laws of Australia and any relevant state or territory laws that apply to your use of the services. Nothing in this clause limits any mandatory rights or protections available to you under applicable law.

For questions about these Terms & Conditions, account matters or available support options, use the contact or help facilities displayed on the Uptown Pokies Casino website. The current version of these terms should be reviewed regularly, particularly before using a new service or promotion.